UNISA 3G Data Bundle

I requested and payed for a 3G UNISA package with Telkom on the 6th of March 2015. I was then advised on the 9th of March 2015 through email by UNISA, that my 3G request had been processed successfully and that I should read the attached service provider's terms and conditions on how I should proceed further. I did read the document and unfortunately there wasn't any information on how I was to proceed. I then called Telkom customer care and I was referred to an agent for assistance. The agent told me that by the end of the day my account would have been activated. This turned out not to be the case and in a space of three days I had called and spoke with different Telkom agents who did not give me a satisfying answer on why my line had not yet been activated despite paying in advance for the service. This has greatly inconvenienced me because I use the internet for my academic research and communication. I therefore, request a response from Telkom on why my activation is taking long and why they have failed to advise in that regard. Thank you