Uninterested service provider

It has been over two weeks since I've reported a fault with my internet line with telkom. There has been no progress so far, no technician who has come out to determine, let alone fix what the problem is. I've been phoning telkom everyday to find out the progress of my report but I'm always disappointed as they always seem uninterested to help me and vague about the progress of my report. I have never been this frustrate d with a service provider. Terribly disappointing!