Uninformed staff @ Telkom Cityview in Durban

Recently I took up a contract with telkom with the intention of converting my current prepaid sim into a contract. I was advised to go into the branch and activate the contract and to convert the contract onto my existing telkom number. I was advised by the consultant that this will be completed in 3 days. After the 3rd day I went back to the branch and was advised by the consultant Mr. Botha (Telkom City View - Durban) that an IT incident was logged and by Monday the old number will be active under the new contract. It has been week now it still has not been done, when I try to call my old number, a voice prompt advises that my number does not exist. I also tried to call Vuyo, another consultant at the same city view branch but she is unavailable and no one has since contacted me.

Please assist me as all my contacts and business contacts are under my old cell number.

You can contact on my brothers contact number ***