UNINFORMED CLIENT

ON SATURDAY 27 JANUARY- 2024 I VISIT CANAL AND TURN IN BY THE TELKOM STORE LOOKING THROUGH THE DEVICES BECAUSE I HAVE ONE MONTH LEFT ON MY CONTRACT . SALES AGENT APPROACHED ME AND ASK MY ID NUMBER SO HE CHECKED AND TOLD ME I CAN GET A DEVICE . SO I TOLD HIM TO GO AHEAD THEN AND THEN HE ALLOCATED TO ME WHERE I MUST SIGN. TAKE THE DEVICE AND GO HOME . AFTER ARRIVING AT HOME I CHECK THE DEVICE OUT AND WAS NOT HAPPY SO I TRY TO CONTACT THE STORE WHERE MY CALLS WAS NOT ANSWERED AND TODAY WITH THIS EMAIL

Zainul Mohideen (Z) 1:29 PM (38 minutes ago) to Telkom, me

Good day Mr Ceasar

I trust this finds you well.

I have received your feedback and have taken it up with my manager. Unfortunately due to our 7 day Out Of Box Failure policy once the box is opened and no issues were found with the device, there would be no possible way to take the phone back. Our return policy only covers if the phone or accessories are giving issues. If you do cancel the contract you will therefore still need to pay off the device.

Regards

Zainul SO THIS WAS NOT EXPLAINED TO ME IN STORE THE OUT OFF BOX AND COOLING OFF PERIOD WHAT THERE CUSTOMER CARE TALK ABOUT NOW AND THE AGREEMENT WAS SENT TO ME AFTERWARDS