Unhelpfull

Firstly I was sold and LTE router in an area that did not have LTE. When I tried to have them rectify and perhaps help me reverse they were unable and no one could help me. Now they have a mess with their system. This time around they debited my account and it bounced back irrespective of the fact that I had money in my account. Now I am without internet, apparently, it will take 7-14 days to rectify. But right now no one can assist me because amounts are not reflecting on their side. Even though they debited my account this month with last month and this months payment with a fee on top of that. This was supposed to take 48 hours to process. Now it going to take 14 days. I am so sick and tired of this network. They are unhelpful. I will never recommend this network to anyone. They are useless, their systems have defects and you the client sits with the problem at the end of the day. If anyone has any advice on how I can get out of this please help me.