Unhelpful Telkom

Good day I would like to dispute the Rejection Fee charged for the 25th March 2022 and the one for 25April 2022, I have missed another payment as a result of the rejection fee. I had R79 available for you to debit and didn't make provision for the rejection fee because what happened on the 25 March 2022 was beyond my control and was due to Technical issue experienced by Standard Bank. I've tried to raise the matter with your Consultants and was told I can't dispute it. I'm disappointed in how Telkom treats its customers. They are never helpful and often at time they fail to consider their customers circumstances. Can't wait to pay off this contract.