UNHELPFUL STAFF MEMBERS, BAD CUSTOMER SERVICE FROM CALL CENTRE AGENTS AND ******

Took out a month- month mobile SIM only Data Bundle, debit date is on the 20th of each month. Commenced on the 20th of August 2022 since it was on a Saturday and I wasn't sure whether they would debit the amount or not, I went to pay the amount manually at Woolworths R248 of which R99 was the activation fee and R149 is the initial fee for the contract I took, same day Telkom debits the same amount so because I had ready paid, I reverse the amount. Cool, Second debit date is today 20th Sep 2022, they sent a statement of how much I should pay which is R351.70. I went to query this at Telkom in Cresta, told me they can't assist, I should contact billing. I did that to no avail,until they called me while at work in the morning, couldn't pick up their call. I logged on the Telkom App to log a query once again at 19:55, they called but would hang- up, eventually someone phoned me and I explained my problem, they told me I can't Dispute the extra charge for this month because if I had wanted them not to do that, I should have paid 10 days before the Debit date, I explain that's new news to me because when I took the contract they did not explain all of that. Secondly, after I have been going back to their Telkom store in Cresta where their employees told me they only deal with Sales and Technicians, they told me to go back again and ask for the contract of which they told me that they would send on e-mail. I just want my money. Today is the 20th, they haven't debited but will still charge me extra, yet there is money in my account.