Unhelpful staff

I called Telkoms customers service number 081180 Tiisetso answered and hung up on me. I called the number again Thabiso transferred me to a non existing extension, again the call was cut off. The two consultants(Tiisetso & Thabiso) who picked up my call were both unhelpful. Telkom train your staff properly. No wonder there are so many negative reviews it's because customers dont receive help when they contact your call centre.