Unhelpful chat service and consultants!

Hi, I am currently unable to connect via my Telkom LTE connection for 2 days which is showing full signal and has data. I explained this to TWO consultants via the chat interface and followed all steps and no difference. In each case I ASKED THEM not to terminate the chat which THEY STILL DO. The last consultant was TRACEY MDEBELE at 21:03:37 till 21:18:43 this evening. I advised her it is not my devices (laptop, desktop PC, 2 mobile phones and tablet) as ALL CAN CONNECT VIA MY ADSL CONNECTION WITH MWEB AND LTE ****LE WITH VODACOM. The Telkom LTE is one of three connections and clearly the problem as I am using the devices to chat to her! I would like a call back from a Manager as I am getting no help. I have sent an email to their help line, I tweeted (Twitter help line) TWICE and no chat and nobody seems to want to help! Regards, Shadley