Unhelpful, arrogant, sarcastic staff

<p>I went in to the Clearwater mall branch Yesterday (9/06) and was so disappointed by the lack of customer care and willingness to assist. I enquired about and earlier upgrade and penalties applicable as the call centre informed me it could be done in September and I lost my handset in a *******.</p> <p>I was assisted by a Tobile and she merely said the earliest is November. I then asked if she could assist with details of my contract as I would like to double check the dates myself. I was rudely told that Telkom does not keep ANY records of its customers and she couldn't print me anything, not even a statement. HOW is this acceptable? When I complained and questioned that, she proceeded to speak to her colleague in her own language which I obviously do not understand. </p> <p>I have never had any bad service from Telkom and have always been happy with that particular store's service, but I was so disappointed and am now actually just considering cancelling my contract alltogether and moving to another supplier if this is how Telkom's staff treat their customers.</p>