Unhelpful and *************

<p>i feel extremely upset and disgusted with telkom. I have always been with vodacom and i have never had any problems like i am having with telkom and i have only been having the contract for 3 weeks. When i saw this new deal at telkom with 2 gig and free whatsapp and free sms and free wifi i thought wow. A contract that is value for money. So i went to take out the contract at long beach mall. Then i was assisted by a very inexperienced trainee. At first it wasnt a problem then i noticed that he gave me the wrong simcard. He gave me a micro instead of a nano. After i had to ask for the nano sim i noticed a black powerbank with the phone and sim. So i asked if it comes with the contract. He said yes. I confirmed with him by asking is he sure and then he said yes again. Then the system went down and i had to go back the next day to finalize the process and collect the phone. I went to pick up the phone and power bank and went home. Low and behold i get a call from the store saying that they made a mistake, the powerbank does not go with the phone and i needed to return it to the store. Then the next day i had to drive back to the store to return the powerbank and all they could say was sorry they made a mistake. I left it at that and moved on. Then a week later i realized that the phone contract i need to pay for any extra calls and data and that i cannot load any prepaid data on the phone. Now this is were i get upset. The pamflet says nothing about not being able to load prepaid data and airtime nor did the trainee inform me that i wont be able to load any prepaid data when the data is done. What makes matters worse is they did not check the area that i live to see the availibility of network. Now the phone roams permanently because it cannot bounce off mtn towers as it is suppose to. The 2 gig lasted 2 weeks and i never even downloaded anything. Then i go to the store and they say the only way i can get out of the contract is to pay cancellation fee and full amount for the phone. telkom was suppose to deduct via debit order the amount on the 15th. and it never happened. the store informed me yes it does happen. They will pull of 2 months money the next month. this is also nonsense. i am tired of telkom and its only been 3 weeks. i want this contract cancelled and i want twlkom to take back their phone......</p>