Unhelpful and unknowledgeable

I phoned this morning for an upgrade on our internet. I wanted to confirm the package details as per the website. The lady was unable to help me and put me on hold for 20minutes while she was going to find out what it is. The details are actually on the website as well, I was just double checking.<br> Then I got through again and was put hold again because they can't answer a simple question of whether the line rental is included. After another 15minutes on hold with Khusi I put down the phone.<br> <br>