Unhelpful and no customer service

<p>I was called around the 9th May 2017 by telkom marketing agents who offered me a wifi router with 5gigs + 10gigs for R149.00 per month for being a loyal telkom mobile customer. The offer was good so I decided to take it. I was told that once the product was delivered I needed to contact the telkom customer care center 180 to activate the sim and device. I received the device on the 12th May 2017 and have tried since then to get the device and sim activated with no help and unsuccessful attempts. I have tried for well over 20 times with the customer service center who failed miserably transferring me from one agent to another before you eventually get cut off. I then decided to go to the telkom store in Gateway Umhlanga where I waited for a lengthy period of time before I was told very abruptly to get proof of residence and my ID and join the que. I explained to the technician that I was a telkom customer and my proof of residence can be found on their system and I have my drivers license with me but still was told NO and moved on to the next customer. I definitely do not want this product and will find an alternative service provider. I advise everyone to think carefully before choosing a network and spending hundreds of thousands in monthly bills. </p>