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<p> They contract out companies such as 'mondo' who offer you the world. When you finally get the deal you realise this is not at all what they discussed over the phone. So before accusing anyone I went into a telkom branch (the bridge in port Elizabeth) where they explained to me correctly what they contract entails. So when I requested this new contract to be cancelled they could not help me as mondo must cancel it from there side. I was fine with that but this has now been going on since July and telkom continues to ***** my money and mondo is not helping me. </p>
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Replies (4)'s updateReviewer Update
24 Oct 2016, 16:11I must just add that I've been a telkom customer for I think 4 or 6 years now and never had issues until now. If this is not resolved I will be cancelling all my contracts with telkom
's update24 Oct 2016, 16:11
Reviewer Update
I must just add that I've been a telkom customer for I think 4 or 6 years now and never had issues until now. If this is not resolved I will be cancelling all my contracts with telkom
Telkom's replyOfficial
24 Oct 2016, 21:05Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
Telkom's reply24 Oct 2016, 21:05
Official
Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
's updateReviewer Update
03 Nov 2016, 10:10So. . . . On the 25th of October my contract was successfully cancelled . All good and well until the end if the month came and another payment was deducted . So now I'm waiting for my last 3 months premiums to be paid back to me . . . . .
's update03 Nov 2016, 10:10
Reviewer Update
So. . . . On the 25th of October my contract was successfully cancelled . All good and well until the end if the month came and another payment was deducted . So now I'm waiting for my last 3 months premiums to be paid back to me . . . . .
's updateReviewer Update
07 Nov 2016, 09:39It blows my mind that after cancelling a contract in July . Payment was Stil taking in August , September and October . Without my permission as I had cancelled . Now what actually blows my mind it that you find it fit to credit my account as I have an existing contract with o. . . NOOOOOOO . This was not the agreement . . . You technically stole my money and I want it back,not credited to my account . If this does not happen ASAP I will very cancelling my existing contract .
And it amazes me how through all of this not 1 single person from telkom has contacted me. PATHETIC CUSTOMER SERVICE
's update07 Nov 2016, 09:39
Reviewer Update
It blows my mind that after cancelling a contract in July . Payment was Stil taking in August , September and October . Without my permission as I had cancelled . Now what actually blows my mind it that you find it fit to credit my account as I have an existing contract with o. . . NOOOOOOO . This was not the agreement . . . You technically stole my money and I want it back,not credited to my account . If this does not happen ASAP I will very cancelling my existing contract .
And it amazes me how through all of this not 1 single person from telkom has contacted me. PATHETIC CUSTOMER SERVICE