UNHAPPY/DISAPPOINTED TELKOM CUSTOMER

Good day,

I am not happy with Telkom at this moment - never had a problem until now! I often use the Telkom app to view my balances, data usage & data balances. April's balance was R662.22 instead of R459.52 which was deducted from my account at the end of April 2020. I disputed this amount via my banking app and the funds was put back into my account. Telkom didn't even have the decency to contact me to find out what the problem was - why I'm disputing the account. when I checked my Telkom balance again, the aount owing was double - unbelievable!!! I paid the account making the balance even for May. I'm supposed to receive 60GB each month (40GB anytime & 20GB night). It is only the 07/05 (6 days from receiving our data for the month) and our data is p. No way did we use the total data within 7 days. When I checked yesterday, 2 were sitting on 2GB anytime and 0 night time date. I just don't understand how this can be. I am now in a position where I paid for a full month's data usage but no data to use for the month. Is Telkom also taking the lead to rip their customers off due to COVID-19. We are all in the same boat, looking to survive throughout this pandemic. Don't do to others which you do not want done unto you!!!

Either give the data you stole or cancel this contract ASAP!! NOT A HAPPY CUSTOMER AT ALL!!!!!!!