Hellopeter
Share Your Experience
WD
Wayne D

1 reviews | Active since Aug 2016

01 Jun 2017, 12:10

Unhappy with the service and infrastructure in the area

<p>Dear Telkom,</p> <p> </p> <p>Your internet service and product is pathetic. I have been battling for almost a month now regarding my internet speed. When i first got my 10MB uncapped line i was getting speeds of between 7MB-8MB. For the last month i have been struggling to get 3MB-4MB and on some occassions i have been achieving a download speed of 100KB and I'm not even capped.</p> <p> </p> <p>Technicians call and say they are in the process of fixing the problem but the problem never ever gets fixed. I even called Afrihost to get a quote from them as I'm on the verge of cancelling my subscription with Telkom as you guys cant fix a problem. When i called Afrihost they told me that the exchange can handle a 20MB line yet telkom always come back to me saying that the most the exchange can handle is 10MB. So who is lying to me? Why cant this problem of mine be fixed and if a technician comes to my house i refuse to pay the call out fee as there is no fault at my house and my home setup has been confirmed to be 100% and working by a Telkom technician but he is more than welcome to come and check it out again.</p> <p> </p> <p>The infrastructure needs to be upgraded at the exchange to provide a better service by installing fibre cables or upgrading the equipment or copper cables in the area or opening more slots as it seems that the area exchange is becoming congested.</p> <p> </p> <p>Please can you call me on ********** 735 to chat about this problem oh and another thing, i have been with Telkom for a while now and their records still show that my cell number is incorrect and everytime i call in to log a fault i have to correct my cell number. Please can someone ensure that it has been changed on the system as I'm tired of fighting with the call centre agents when they ask for verification of the account holder.</p> <p> </p> <p>Regards,</p> <p>Unhappy customer Wayne Daniels</p>

0
Replies (3)
WD
Wayne D's update08 Jun 2017, 20:07
Reviewer Update

To date nobody has bothered to call or get back to me. What is going on???? I'm becoming more and more disgruntled!!!!!!!

WD
Wayne D's update14 Jul 2017, 08:34
Reviewer Update

So i have been running various speed tests at different times during the day at night. WHat i have noticed is that during the mornings my speed battles drastically and i mean it hovers below 1meg download speed. During lunch time it hovers around the 3meg download speed and at night it can go as high as 7meg download speed.

Before i typed this message i did a speedtest and the result is as follows, ping is 14, download speed is 1.04meg and the upload speed is 0.55meg.

Please can you tell me why this is happening because its as if im being throttled during the day and yet im no where near my threshold cap of using too much data during the day?

Day or night i need a constant download speed and this needds to be fixed ASAP as this cant continue.

WD
Wayne D's update14 Jul 2017, 12:05
Reviewer Update

Below are the test results history. After the GMT is the download speeds and upload speeds. Please take note of the times when the speed tests were done and the speeds achieved then you will see how unstable my line actually is.

IP_ADDRESS,TEST_DATE,TIME_ZONE,DOWNLOAD_MEGABITS,UPLOAD_MEGABITS,LATENCY_MS,SERVER_NAME,DISTANCE_MILES
105.184.194.243,"4/3/2017 9:15 AM","GMT","6.08","0.78","39","Randburg","0"
105.227.176.15,"4/4/2017 1:48 PM","GMT","6.86","0.80","18","Randburg","0"
105.225.70.240,"4/4/2017 2:03 PM","GMT","6.52","0.67","10","Johannesburg","0"
105.225.70.240,"4/4/2017 2:03 PM","GMT","7.06","0.82","16","Randburg","0"
105.186.85.128,"4/4/2017 2:10 PM","GMT","7.10","0.92","11","Randburg","0"
105.224.192.246,"4/4/2017 2:15 PM","GMT","7.03","0.84","14","Randburg","0"
105.225.146.100,"4/4/2017 2:25 PM","GMT","7.08","0.93","17","Randburg","0"
105.225.146.100,"4/4/2017 3:10 PM","GMT","6.82","0.83","17","Randburg","0"
105.186.198.42,"4/4/2017 4:45 PM","GMT","4.41","0.82","18","Randburg","0"
105.225.126.252,"4/4/2017 8:21 PM","GMT","6.02","0.80","13","Johannesburg","0"
105.225.126.252,"4/4/2017 8:22 PM","GMT","6.51","0.84","19","Randburg","0"
105.225.126.252,"4/5/2017 5:19 AM","GMT","6.44","0.82","18","Randburg","0"
105.229.205.54,"4/5/2017 1:16 PM","GMT","4.73","0.83","45","Randburg","0"
105.226.80.55,"5/4/2017 1:53 PM","GMT","4.23","0.72","108","Randburg","0"
105.226.248.213,"5/5/2017 6:58 AM","GMT","6.02","0.78","47","Randburg","0"
105.228.236.218,"5/8/2017 6:50 AM","GMT","6.09","0.84","44","Randburg","0"
105.225.5.67,"5/12/2017 2:22 PM","GMT","3.58","0.82","13","Johannesburg","0"
105.229.199.96,"5/15/2017 6:17 PM","GMT","0.51","0.92","18","Randburg","0"
105.186.85.60,"5/17/2017 7:14 PM","GMT","5.17","0.77","42","Johannesburg","0"
105.184.153.149,"5/21/2017 7:52 AM","GMT","3.07","0.70","43","Johannesburg","0"
105.184.153.149,"5/21/2017 8:08 AM","GMT","6.05","0.83","36","Johannesburg","0"
105.184.220.206,"5/24/2017 2:45 PM","GMT","5.97","0.82","43","Randburg","0"
105.227.204.208,"5/24/2017 3:17 PM","GMT","5.80","0.90","17","Randburg","0"
105.227.204.208,"5/24/2017 3:19 PM","GMT","4.60","0.81","12","Johannesburg","0"
105.227.204.208,"5/24/2017 3:20 PM","GMT","5.87","0.84","16","Randburg","0"
105.227.204.208,"5/24/2017 3:21 PM","GMT","6.35","0.78","16","Randburg","0"
105.225.166.216,"5/26/2017 6:23 PM","GMT","0.46","0.82","14","Johannesburg","0"
105.225.166.216,"5/26/2017 6:24 PM","GMT","1.93","0.80","18","Randburg","0"
105.225.166.216,"5/26/2017 6:38 PM","GMT","6.35","0.84","12","Randburg","0"
105.225.166.216,"5/26/2017 6:39 PM","GMT","5.74","0.85","17","Randburg","0"
105.225.166.216,"5/26/2017 6:40 PM","GMT","4.24","0.80","18","Randburg","0"
105.225.166.216,"5/26/2017 6:40 PM","GMT","2.64","0.85","17","Randburg","0"
105.186.252.17,"5/26/2017 7:02 PM","GMT","1.81","0.80","17","Randburg","0"
105.186.252.17,"5/26/2017 7:04 PM","GMT","2.98","0.90","17","Randburg","0"
105.184.92.69,"5/26/2017 7:12 PM","GMT","2.67","0.89","16","Randburg","0"
105.184.92.69,"5/26/2017 7:14 PM","GMT","3.48","0.87","12","Randburg","0"
105.184.92.69,"5/26/2017 7:16 PM","GMT","0.77","0.88","18","Randburg","0"
105.184.92.69,"5/26/2017 7:17 PM","GMT","1.28","0.86","17","Randburg","0"
105.225.126.4,"5/26/2017 8:53 PM","GMT","4.31","0.81","11","Johannesburg","0"
105.225.94.143,"5/27/2017 9:56 PM","GMT","4.81","0.81","26","Randburg","0"
105.225.94.143,"5/28/2017 8:29 AM","GMT","5.25","0.75","17","Randburg","0"
105.225.237.232,"5/31/2017 10:37 AM","GMT","6.07","0.78","41","Randburg","0"
105.227.23.66,"5/31/2017 3:23 PM","GMT","4.50","0.75","18","Randburg","0"
105.227.23.66,"5/31/2017 3:24 PM","GMT","2.92","0.81","18","Randburg","0"
105.225.79.189,"6/1/2017 9:41 AM","GMT","6.06","0.86","36","Johannesburg","0"
105.225.79.189,"6/1/2017 1:52 PM","GMT","5.95","0.78","36","Johannesburg","0"
105.225.79.57,"6/7/2017 5:52 PM","GMT","5.53","0.86","40","Randburg","0"
105.186.252.153,"6/14/2017 11:34 AM","GMT","6.05","0.84","35","Johannesburg","0"
105.186.252.153,"6/14/2017 11:47 AM","GMT","5.89","0.87","35","Johannesburg","0"
105.186.252.153,"6/14/2017 11:48 AM","GMT","5.77","0.84","35","Johannesburg","0"
105.186.252.153,"6/14/2017 11:49 AM","GMT","6.06","0.79","37","Johannesburg","0"
105.225.118.172,"6/21/2017 4:08 PM","GMT","6.00","0.78","36","Johannesburg","0"
105.228.236.50,"6/23/2017 9:01 AM","GMT","0.36","0.50","14","Johannesburg","0"
105.228.236.50,"6/23/2017 12:45 PM","GMT","0.84","0.57","13","Johannesburg","0"
105.228.236.50,"6/23/2017 5:47 PM","GMT","2.54","0.53","13","Johannesburg","0"
105.226.210.146,"6/26/2017 6:51 AM","GMT","6.08","0.89","36","Johannesburg","0"
105.226.210.146,"6/27/2017 6:03 AM","GMT","6.05","0.88","38","Johannesburg","0"
105.184.162.205,"6/29/2017 11:22 AM","GMT","5.76","0.87","39","Johannesburg","0"
105.227.217.34,"7/1/2017 3:31 PM","GMT","3.78","1.55","51","Johannesburg","0"
105.229.204.84,"7/7/2017 6:42 AM","GMT","0.16","0.83","10","Johannesburg","0"
105.225.205.209,"7/7/2017 6:54 AM","GMT","5.03","0.83","11","Roodepoort","0"
105.225.205.209,"7/7/2017 7:08 AM","GMT","1.48","0.83","19","Roodepoort","0"
105.225.83.73,"7/10/2017 7:42 AM","GMT","5.19","0.79","12","Johannesburg","0"
105.184.254.215,"7/10/2017 9:27 AM","GMT","3.69","0.79","12","Johannesburg","0"
105.225.92.137,"7/10/2017 9:34 AM","GMT","5.68","0.57","14","Johannesburg","0"
105.225.92.137,"7/10/2017 9:53 AM","GMT","6.26","0.57","14","Johannesburg","0"
105.229.205.231,"7/10/2017 10:03 AM","GMT","1.54","0.69","12","Johannesburg","0"
105.225.92.99,"7/10/2017 10:09 AM","GMT","3.91","0.58","140","Johannesburg","0"
105.225.92.99,"7/10/2017 10:10 AM","GMT","5.19","0.55","13","Johannesburg","0"
105.229.53.97,"7/11/2017 12:39 PM","GMT","1.04","0.50","15","Johannesburg","0"
105.225.126.124,"7/11/2017 2:43 PM","GMT","6.76","0.58","15","Johannesburg","0"
105.225.94.39,"7/12/2017 1:05 PM","GMT","1.22","0.58","14","Johannesburg","0"
105.186.252.171,"7/13/2017 9:00 AM","GMT","0.64","0.51","12","Johannesburg","0"
105.184.52.2,"7/13/2017 11:14 AM","GMT","1.68","0.52","18","Johannesburg","0"
105.184.52.2,"7/13/2017 11:32 AM","GMT","1.42","0.55","12","Johannesburg","0"
105.184.52.2,"7/13/2017 1:34 PM","GMT","0.79","0.59","13","Johannesburg","0"
105.229.48.204,"7/13/2017 3:00 PM","GMT","3.50","0.51","45","Johannesburg","0"
105.229.48.204,"7/13/2017 3:01 PM","GMT","6.91","0.59","12","Johannesburg","0"
105.225.205.120,"7/14/2017 6:27 AM","GMT","1.08","0.56","14","Midrand","0"
105.225.205.120,"7/14/2017 9:35 AM","GMT","0.28","0.39","15","Midrand","0"
105.225.205.120,"7/14/2017 9:59 AM","GMT","0.49","0.56","14","Midrand","0"