RD
Rooksana D

1 reviews | Active since Nov 2015

09 Nov 2015, 18:34

UNHAPPY WITH TELKOMS PATHETIC SERVICE

I recently cancelled my Data on my subscription as I moved to Mweb because I was unhappy with TELKOMS service. <br> I told them to keep my ADSL line subscription still on and just cancel the Data ,however today I noticed my internet was not working . <br> I contacted Mweb and they told me to contact TELKOM as they picked up a fault in TELKOMS server and that TELKOM was in charge of my line.<br> When I contacted TELKOM I was told my ADSL has been cancelled and NOT my DATA. <br> They told me to reinstate the ADSL they were going to charge me R792 for something which was not my fault so I told them to leave it out . <br> I was really unhappy with the service I received. <br> I decided to look at my balance that I owe TELKOM and I now see they charged me and extra R792 for the ADSL after I specifically told them at the call Centre to cancel the order .<br> Please get back to me . <br> I am going to publish this story in the newspapers .

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Replies (1)
Telkom
Telkom's reply09 Nov 2015, 22:49
Official
Hello Rooksana786,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM166041.

We apologise for any inconvenience caused.

Kind regards,
Ilhaam
Telkom Social Media