unhappy with Telkom way of doing things to people

please note the following, after close to 9 months Telkom decide to send my rooter to me ,courier slip states 05.09.2018 received it 13.09.2018 waybill number THD ********** 8 WITH COURIER ACCOUNT 12793

I did state when some one called me I want this cancelled due to waiting for so long and my bill are not sorted out ,statement of 14.08.2018 states still 4022.83 that are still outstanding to pay. I were billed from Jan .2018 till now for a rooter that pitched up yesterday.

Telkom are trying to take me for a fool ,I will not fall for that, sort my account ********** 94 out before I will take the rooter, my line ********** 105 are now close to 3 month suspended due to this

my ref numbers are . ********** 6+ ********** 49 a+ ********** 7a

all I get is that someone will call me to sort it out

please will someone help me with this nightmare