Unhappy with Telkom service/consultants

Totally unhappy with the consultants at Telkom billing dept. Have had Telkom service intermittently since October 2023. Line either faulty or problem in the box on the pole.

Logged call for the fault and only once did a technician call at the end of January 2024.

Called billing dept to query my billing as I have been charged for the days that there was no service as well. Spoken to about 13 different consultants whilst been sent from Pillar to post. Emails also sent to which there has been no response. Most escalation emails are also invalid. In February this year the line had been decommissioned as there is no copper lines in the area any longer. Was asked to migrate to the smartphone. Ordered the phone and was told that this cannot be delivered as we have an internet line linked to this which has to be cancelled first. Called Mweb and cancelled in March. Due to their policy this cancellation can only be done at the end of May 2024 which is over a months notice may I add.

As I do not have a phone I am still getting billed. I called last month and a pleasant lady undertook to refund me. When this months statement was received it showed billing for an entire month. Called again and spoke to a lady who was not helpful, however went to refer to her manager. Call was disconnected and no one called me back. Called again and spoke to a gentleman who emailed the consultant who was referring the matter. He received a response via email that said, my account has been "RED FLAGGED" as I am calling them every month and that I should cancel my line. Why would I do this when I still require the line, which can only happen once all the red tape has been crossed.

I have the names and times of all calls made to Telkom from my cellphone