Unhappy with Telkom service😡

I've been with Telkom for more than 10 years and never have a had a poor service experience like now. After upgrading my two contracts,, they registered it as two separate accounts. They deducted a debit order on the 27th which was not the debit date,, I instructed for the last day of the month,, I reversed the debit orders and made a eft payment for the full amount. R202 was added onto each of my accounts for the debit order not going through. I he been phoning every day end went to a Telkom shop 3 times,, sat there for long periods and no results. I now have two accounts one is in credit and the other in arrears,, I cannot seem to get them to transfer the amount to the outstanding account and I cannot seem to get them to merge the two accounts. I was told to be patient and wait as it takes time to sort out. While I'm giving Telkom time,, I'm getting messeges and phone calls asking me that I should pay as my account is in arrears,, I have so many reference numbers and they seem to close the case before it is resolved,, which means a new reference number must be created and that means 3 more days of waiting. Today they suspended my child's phone,, I do not know what to do from my side.