Unhappy with Telkom 's Repair Time

On Tuesday dated 8th of September 2015 I tried to make a phone call from my landline and discovered the my telephone line was dead. I reported the mater to Telkom and was told they will try to resolve the problem asap, a few days later one of Telkom call centre operators called me and asked if the matter was resolved I advised the operator accordingly that quite a few members in our road has been affected and his responses was he will look into the matter. On the 15th I called again and was advised that Telkom is aware of a cable fault on my line and is investigating the matter. On the 16th I received another sms stating that Telkom has completed their upgrades of infrastructure.<br> After numerous calls to the call centre I'm still sitting with a dead landline. I totally don't understand cause on the 22nd September 2015 I received another sms stating due to Telkom repeated cable incidents in my area ,Telkom will offer me alternative solutions. Ever since 8th September I'm without a landline. I suppose to pay my rental for voice and data but how can I pay if I did not make use of the services.It's almost a month that I cannot receive or make calls .<br> Could you please kindly investigate