UNHAPPY WITH TELKOM PAYMENT ALLOCATION
I have 2 bills from Telkom where my debit orders came back as unpaid on the 1st as I switched banks on the 4th I made a payment for both bills using the TELKOM LINK on whatsapp. I thought everything was in order until the 14th when I got an SMS from Nudebt Collectors telling me that my account is handed over. I called in on Saturday 14 September I spoke to Nontobeko who told me that my payment is reflecting on their side but it is just not allocated to my account she requested proof of payment which I totally do not understand why they require it if the payment was done using their OWN link. I sent her a screenshot of the transactions via email to which she still has not acknowledged, but she said she will escalate the matter.
Today 16 September I get another sms from Nudebt and I call them but they are telling me it takes 7days for payments to be allocated, they advised that my account was handed over to them on the 13th which was 10days after the payment was made.
I then called Telkom again spoke to Thato who also confirms that the payments are reflecting on their side but insists that they want a statement showing the transaction and not a screenshot. I tried explaining to her that the payments are from a business account and for me to get those statements I need to go into a branch which I am not able to, I also tried to explain to her that me going to a branch will also mean that i need to drive there which is a petrol cost. They are able to see the payment i have sent screenshots i have called done the security checks but still they are not able to assist me. I requested to speak to the team leader by the name of Virginia she apparently refused to speak to me and was advised that she will only get back to me in 24hrs as that is how long for her to call me.
WHY ARE GUYS PUSHING FOR US TO USE YOUR SELF-SERVICE OPTIONS IF IT IS GOING TO BE SUCH A HUSSLE FOR YOU GUYS TO RESOLVE SUCH MINOR ISSUES. It is not like you guys are not seeing the payments on your systems it is there. The unfortunate part is that this issue is also negatively affecting my payment profile and credit score