Unhappy with Telkom

Good day,

Am not happy with Telkom service and I want to cancel all my three lines with them.

In October ive chamge debit order date from the 20th to the 25th monthly, the consultant confirm to be changed as of November 25th. Then On the 20th November they tried to debit my account and debit order bounced. Then I called them I asked why they tried to debit on the 20th. They said the debit date was not changed it will be changed.

On the 25th November I was debited, then today another debit with extra R202 went off. I called in and ask why do they debit today,they said debit order date was not changed, why because it was confirmed and went off on the 25th November. And i asked about R202 they said its for debit order that was bounced on the 20th November, and it was not my fault for debit date not changed, and my bank charged me an amount of R125,00.Telekom charged me 85% of my debit order and withing 72hours they debit their monthly fees in November but I was charged R202 which I don't understand what's the for.

Now am requesting for R202 to be credited back to my account i was told is for the debit order bounced since when the bank and creditors charge me the bank charges. Please Telkom is now ****ming people for adding unnecessary bank charges and this was an internal issues by not updating their system. The gentleman that I spoke to today he confirmed nothing was updating on the record but he can see that I called Telkom several times now I've been penalized for their own fault.

TELKOM ITS A **** FOR CHARGING CUSTOMERS BANK CHARGING THIS IS ILEGAL AND ********. I want to cancel all my service with them immediately.