Unhappy with Telkom. Bad service

We had a Telkom line for a few. Years now. On 15 July 2021 our internet went off. We logged a fault with Telkom. The next day a technician was send out and informed us the cable is damaged en called it in. My husband received sms every second or third day stating busy resolving the Problem. In beginning of August he received an sms that Telkom is not going to fix the cable and a consultant will phone us with options. With no notice time. After 15 days without lnternet we were not happy. They offered an LTE line and my husband refused as it was slower than what we had. I lodged a complaint with Telkom but with no response. We canceled the line. I'm Not paying for a service I did not receive. Hopefully we will not end up with the onbudsman. Very unhappy with Telkom.