Unhappy with telkom

I did a cancellation with you guys.. . Something tht is only available to do online .. yet this line is still not cancelled. The most disappointing company.. My Bill's never came on time .. a March bill arrives in September... The moved the cost of a R99 line to R199 during the hard lockdown .. I have even sent emails awaiting response regarding the cancellation .. yet wen the line was in arrears, there were so many notifications.. Stop taking advantage of the poor. Acc *** Ref E***:***5. Do you expect me to still pay for a line tht is not in use.