Unhappy with offer not being followed through

I was called by an Agent from Telkom a few weeks ago, offering me a contract that I was really eager to accept, based on the affordability. I was told the phone would be delivered, and no charges would be incurred until the end of the following month. <br> <br> I received a call from Carl at SellDirect, who advised a R90 initiation or service fee would be debited before receiving the package. I accepted this in good faith and was called a few days later for insurance for R30 which I also accepted. After the 10 days waiting period I went to Telkom to ask why my package had not been delivered, they called SellDirect who advised that they could not get permission as Telkom did not approve the contract, according to Telkom they did not approve my package because I had a shared Bank account. <br> <br> This information was never shared with me, I was reassured that I would get the contract within 7-10 working days and long thereafter I have still not heard a word from Telkom to explain the situation, but SellDirect has taken money for something I did not receive.<br> <br> I was hoping to change to Telkom for the affordability of their data and calls, but after this experience I am put off by Telkom :(<br>