unhappy with device and thereafter attitude

I signed up for a contract with Telkom in May for a SAMSUNG , edge. Approximately a month or two after receiving the device it started giving me numerous technical problems. as the weeks passed the problems Increased as well. yesterday 24 August 2015. I went back to the same Telkom outlet from which I had purchased the cell phone. And spoke to the manager who seemed very uninterested in what I had to say. To cut the the long unpleasant story short the manager who I highly doubt qualifies for said position who probably got a promotion by being there the longest was a bit rude in the manner In which he spoke to me . He at first didn't even pay attention to me . He Instead prefered to stare at his computer screen showing what little respect he had for me as a consumer . He then told me my request for a decent replacement for the defective handset I had been given was \Impossible"and was \""not going to happen\"" I can \""even look up the CPA if i wanted to.\"" And \""if I have such a problem with him I should write a complaint on Hello Peter\""..<br> And this person is the one you trust to manage your branch. disgusting service as a manager .I will definitely NOT be renewing my contract with Telkom"""