Unhappy very frustrated Telkom client

Being struggling since the 18/10/18 to get services sorted out, the person at the Bayside Mall Telkom store Jonahan Bennett upgraded my contract for 24 months, on the 4 October 2018, on the 18 October my services were suspended as Jonathan did not do the upgrade correctly, according to numerous calls to the call centre the line was suspended, as I cancelled the facilities on the 18/09/18 but going into the Bayside the consultant didnt do the upgrade correctly.Jonathan called me on the 24.10.2018 saying this is my fault not his as he is just a sales person, I am not a Telkom employer knowing what must be placed on the system, if you go in to upgrade you expect the consultant to do their work properly especially if you sign 24 month contract, I call in everyday spend about 6 hours calling the different departments only everytime to be told my order is not done correctly they need to do a new order everyday I have done new orders but still no Telkom line, so I am beyond frustraed, I even asked for the Manager at Bayside Telkom to call me as Jonathan has messed up as I have had to buy airtime , but no further contact or communication from the Bayside Telkom store. Still struggling but got a sms today services will be billed from today but called in nobody can assist as the account is not open. So really dont know what is going on