Unhappy Telkom Customers

Good day Telkom. We placed an order to move our line on Monday 27 June 2022 and was promised that this would happen on Friday 1 July 2022. We are still waiting. We have contacted your call Centre various times to track our order to no avail. Your call Centre staff promises that our order has been escalated. Today a staff member mentioned that there was a network issue and this will be sorted within the next 24 to 48 hours. Also today we had someone at our new premise to assist us - the problem: the order was to move the line at our old address???? I would like to know how this happened as I was also given the details of the order by your staff member?? How can this happen? We are absolutely outraged. We have been Telkom customers for the past 12 years and we have never experienced this type of poor service. Unhappy customers.