Unhappy telkom customer

Telkom unhappy client I bought 2 gig data for my phone on july from telkom and i swapped the last 4 numbers then i call telkom to log a query, the first consultant i spoke to said they can see the data its not used n said they will credit my number after 72 hours. After 72 hours it wasnt credited and i call again they said the case was closed because they didnt receive my statement of which iwasnt even told about the statement the case closed without my knowledge. Then they opened a new case in August i was told to send my statement of which i did sent it to sbongile mnguni after 72 hours wen i call again they said sbongile mnguni did not attach my statement to the case. I called them many times n they were telling me the same story until i was fed up. So the last person i send my statement was noxolo mbatha n she told me about another 72 hours, meaning since july i was waiting for 72 hours from each and every consultant spoke to, no one has ever came back to me or send an sms or email, i had to call them before they can tell me another story, on friday i call again the consultant told me everything is in order i must wait fory number to credit with the data on Monday, unfortunately my number was not credited, when i call today i spoke to sinaye mfeya she told me the wrong number that i bought data to now in use it was given to somebody else which means i lost my data. So i don't know what happened for this past three months but i unhappy because someone did not do their job properly from tge first time if they did i dont think the case of data could have taken 3 to 4 months for me this is unacceptable.