MS
Monika S

1 reviews | Active since Jun 2016

05 Jun 2016, 09:17

Unhappy Telkom customer

<p>my Telkom contract came to an end and I followed all the requirement 30 days before the contract comes to an end. Now 2 months later the contract is still not cancelled and they are charging me random charges no one can explain. I cancelled it at the end of the contract so I would not pay any penalties. I went into the Telkom store to follow up and all they can tell me they will log a complaint and open a case. </p> <p>Then another contract which came to an end but was not cancelled should cost us , after confirming it in store,R99. The newest invoice shows R504. How and where do they come up with this number?? </p> <p> </p> <p>I am am really disappointed and frustrated with Telkom </p>

0
Replies (1)
Telkom
Telkom's reply06 Jun 2016, 07:08
Official

Good day Monika9876

Thank you for making contact with us. Please e-mail us at *** with your ID number, affected telephone number and contact info for our team to assist.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.