Unhappy Telkom Customer

Telkom suspended my line on Sunday after they apparently suspected it to be used in ********** activities. I called Telkom on Sunday and I was told that I need to go to the store with my ID. On Monday I went to the store in westgate and the lady told me that they can only sent an email to the people dealing with such cases. She scanned my ID and send an email and when I asked for a reference I was told that she can't provide me with one until there is a response to the email sent. Fast forward to today I called telkom to the check the status of my issue and now I am told that when they check on their system nothing was done no call logged. I have been without connection for 3 days now and with no help from telkom. However Telkom didn't forget nor delay when it comes to debating money from my account but they failed to help me.