Unhappy Telkom client-Sassa Disability Beneficiary

<div>I have sent an email to:-Luvuyo Mngcongo (L) <***> a telkom technician or who deals with client queries and the CEO of telkom:- *** 5x times and to date and time no one has come back to me in regards to the below. Good day to you Sir, Madam I would like this email to be sent to a Manager/HOD/and Accounts please. I would like to bring to your attention that since i had a home line and wifi, I had endless problems with Telkom. My home Telephone line is because i am medically boarded and i am Asthmatic, it will be easy to call on a landline for an ambulance service if required and in an emergency. But it seems as though i am having endless problems with Telkom to keep my line and wifi in an operational order. I have had so many problems and been off for days on end almost every week and guess what i am a Sassa Disability Beneficiary and Telkom dont care but charge me the normal every month without any credits, what happened to being honest and charging your client the right amounts, almost like ******ion from a Disable person.

And Telkom doesnt care about how long they will take to fix the problem, they give us a reference number and tell us they have escalated the problem, or they will send a technician out at telkoms convenience, is this right? I pay my bill every month without fail and you treat me with no respect. I want all credits that you owe me from the time i got Telkom installation to date to be paid out to me immediately. I want this to be taken up, i want someone to call me immediately or else, i will go public, put it in on hello peter and send this to the Ombudsman. Kind regards </div>