Unhappy Telkom Cape Gate

Good day.

I am writing this review with anger and disappointment in how Telkom store operates. I am specifically talking about you're Cape Gate branch situated at Shop U73 within the Cape Gate Mall. On 20 March 2020 we made contact with the shop to enquire about a possible item add on to our existing contract with them. The agent did the necessary checks and advised us that it will be possible and that the store closes at 6pm should we do the transaction today. We got to the store at 5:30pm after driving from far to still do the transaction as we need the item ASAP. After arriving at the shop we were met by closed doors with 1 customer in the store. The agent at the counter tells us the store closed at 5pm. We asked that the doors be opened for us as we are within the time limit of the store closing time. The agent then said that her superior tells her not to open the door (I assume she was sitting at the back room listening to what was going on) We asked why because as per earlier telephone conversation someone told us the store closes at 6pm. No answer. The same fate were met by many customers coming by the shop only to be greeted by closed doors to which they were also within the time limit of the store closing time. We left the shop before things got out of hand. This is unacceptable and very poor business service from this store. I have never had this kind of treatment from any other Telkom store before and would always consider Telkom as my first choice as ISP. I urge you to get you're staff at this store in order before I take my business and advisory to friends and family to a different ISP.

Regards