Unhappy service-I need recording of our conversation!

I am very unhappy with the services that I have received at Telkom. I called 081 180 on the 22 May 2026 to request a change in my banking details. I spoke to a lady for 15min where she was helping me. She the assured me that this will be effective for my 1 June debit order, so I proceeded to close the old bank account.

The debit order ran on the old account that was closed, now I am being charged a debit order fail for something that is not my fault as it’s the call centre consultant who messed up and 1.did jot update my account or 2. Who **** to me about the effective date.

Now I am being told that this is impossible by Sandlasenkosi Mthethwa when I was following up today. I explained to him that my husband also changed his banking details 2 days after me and his debit order ran correctly because whoever did for him was competent. Worse my husband debit order also ran on 1 June so it is not impossible. I am also willing to provide his ID number to prove this.

So now I need the recording of my conversation with the lady that helped me on the 22 May so that you can hear her confirming that this was changed so that I am not liable for that penalty as this has nothing to do with me.

I will also be taking this matter to hello Peter and potentially social media so that it is resolved, I can not be penalised for someone’s incompetence!