Unhappy service from telkom.

Hi

I wanted to do an upgrade on my data contract. When the sales person phoned me she said there is a pending order on my name. I told her that there should not be any order as all the previous orders was recieved. She said she would escilate it to the technical department to remove the order and it woyuld take 72 hours. After 72 hours I phoned again to check if the order was removed and they said yes there is no order pending. Tried to do the upgrade again and the same thing happened. Pending order on my account. They said I must phone 180 to get it resolved. Phoned 180 and the response was to phone the sales department. Eventually got them to log a call with the technical department again. I am getting annoued now, because for some reason everytime there is a upgrade I have the same problem. I really hope it can be resolved before this year ends.