Unhappy service

First of all the telkom cables got ******. I understand that telkom is not replacing them as fibre is coming. We got given an Lte router and was told we would still be on a 10meg line uncapped all hours package.

We found out that we had been put on a business hours package, where the internet goes off at 5pm.

I then phoned telkom to explain this and was told that the request had been put through and would take 24 hours.

The next day a telkom representative called me and i explained this issue to her again and she said that she had resent the request and marked it as urgent.

So 24 hours had gone by and it still had not been rectified.

I called this morning to find out what was happening and was told that it had been migrated to all hours.

Not later than 5pm, our internet goes off again. I called for the 5th time and found i am still on business hours.

I am very unhappy that i have been having to call numerous times and find out that no one knows what they are doing as i get told different things every time.

I hope i am not expected to pay for a service i have not receiving for 2 weeks now.

My wife works from home and relys on the internet to do her work