AP
Anton P

1 reviews | Active since Nov 2016

03 Feb 2017, 11:35

Unhappy from day one with LTE contract, knew I shouldnt joing Telkom after all the bad reviews

<p>From day one of receiving my LTE router and moving it all around the house I receive 1mbs download and close to 0 upload speeds. After multiple times of trying to get through and agent eventually logged my case number: ********** 1 and said it would take 72 WORKING HOURS for someone to get to assist me and install a LTE antenna. I dont know why I need this after coverage sites show I have full coverage. </p> <p> </p> <p>I have struggled a week with these slow speeds and now have to wait almost 2 weeks to get a query resolved. 3/4 of a full month I am receiving not what I paid for but I have to pay the full invoice at the end of the month.</p> <p> </p> <p>All telecoms service providers are ******.</p>

0
Replies (2)
Telkom
Telkom's reply03 Feb 2017, 14:28
Official

Thank you for making contact with us.

Please privately reply with the affected number and ID number.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

***

AP
Anton P's update06 Feb 2017, 13:54
Reviewer Update

Still no assistance!!