UNHAPPY CUSTOMER -TELKOM QUERY

My line was suspended due to late payment , payment was done on the 25th April till today my line is not opened yet my account is paid up , been calling the contact centre to be told they are sending an email for escalation from last week 07/05/25 even today when I call same excuse , I am very disgusted by this pathetic service. If I dont get any assistance by today , i will escalate this to the ombudsman as i am not the only customer that has an issue with the service given by Telkom. What is the point of paying monthly but we dont get good service .FIX THIS NOW!!!!!!