Unhappy customer-Telkom Mobile

Telkom has failed to give me feedback on debit order enquiry information, they have still not debited my account and therefore will be claiming to charge me R200 penalty fees on my account. The staff in Sandton store is so *********** that place is rated as one of their best stores. I'm Very disappointed and seem to have lost trust as I am writing this message out of discomfort, unhappy customer.