Unhappy Customer Telkom #Eastgate.

On the 31st of March my husband went to Telkom at Mall of Africa to take a contract on the S25 ultra. We entered the shop around 19h30, and my husband proceeded to do the paperwork. After completing the entire process, we were informed there is no stock of the phone and we must go to Eastgate Mall for the phone.

On the 1st of April we then went to Eastgate Mall only to find out the system does not save the details and my husband must restart the process.

At the end of the contract, a Samsung agent tried to register my husband for his free gift, but the system would not allow it as it appeared the promo concluded on the 31st of March . Note we were in store on the 31st and all the processes were followed. It was just an actual phone that could not be provided, a check that should have been done prior to wasting our evening.

The Samsung agent then committed that he would call us and inform us to pick up the gift.

Today the 1st of May I visited Telkom Eastgate. The service agent seemed unphased with my query, saying the Samsung agent was not at work and I must call him. I informed her I utilized my public hol and drove a distance to get feedback I could have gotten on the phone. But if you Google the shop,the number provided is not operational. Her response was it is not working the number online .

Annoyed I requested to speak to the manager. The manager gave me an emotionless face, did not remotely apologize for my inconvenience and totally ignored the issue of the store number not being accessible.

She merely contacted the Samsung agent and handed me the phone,saying the gift is a Samsung issue.

This level of customer service is very disappointing and the manager failed to acknowledge or make any effort to give me a contact for the store. She totally did not address the wrong number on the website or communicate any effort she would make to rectify.

Her expression was as if I am wrong to be annoyed to have to physically come to store with zero reward. This level of customer service is shocking.

I was also meant to sign up a Fibre deal, but after this customer service will review my choice of service provider. It is workers day, and those fortunate to have a job should respect it and their role to provide customer service.