1 reviews | Active since Jun 2012
Unhappy customer. **** service.
<p>My sim card has been deactivated without any notification. It's just saying emergency calls only. I did an upgrade telephonically, They send me the wrong order (Free me 1GB instead of 2GB). I called Telkom call centre several times. Been transferred from 1 department to another still with no help. I was told by someone from Upgrades department that my upgrade was done by an outsourced company (Mobile Talk), in mean in have a contract with Telkom and not this Mobile Talk company that in don’t even know. I expected Telkom to fix this and not to refer me to this funny company.</p> <p> </p> <p>I want this wrong order taken back and my contract cancelled. I haven't activated the new sum card and in don't expect to be charged any amount for connection or collection of the device. What a **** service, you have to wait for about 30 minutes before someone takes your call at the call centre, the network connection is also very poor. I rather go back to my Vodacom, they never disappointed.</p>
There is still no feedback received. How long does it takes you to resolve matters with customers? I still don't have my sim card activated for heavens sake. I want to move to another service provider.
There is still no feedback received. How long does it takes you to resolve matters with customers? I still don't have my sim card activated for heavens sake. I want to move to another service provider.
Good day.
We tried to contact you but reached your voice-mail.
Your query is escalated to the upgrade department & feedback will follow from them.
Kind regards
William
Telkom Social Media Team
Good day.
We tried to contact you but reached your voice-mail.
Your query is escalated to the upgrade department & feedback will follow from them.
Kind regards
William
Telkom Social Media Team
Like i have said my sim card has been deactivated since last week, how do you expect to reach me????? My other number is **********
Like i have said my sim card has been deactivated since last week, how do you expect to reach me????? My other number is **********
I'm really dissapointed with Telkom and don't ever wanna see or associate myself with this Company ever. It's almost a month now without my phone number working. I have left an alternative number for them to call me and resolve this issue, but still up to date no has tried to contact me.
You go to different shops looking for their sim card, but guess what, no sim cards. I visited Telkom in Menlyn on Friday, they didnt even have their own Sim cards.
Now i got hold of a sim card after so much struggle, i called the call centre to do a swim swap, i have now being referred to a store. Why is everything so difficult with Telkom?
Vodacom does everything quicker and one is abale to do a simple mere swim swap telephonically.
The worst part is Telkom only have few stores, you have to run around before you find a Telkom store.
I have completed a cancellation of contract form 2/3 weeks back, i still haven't received a confirmation of cancellation, instead i received an invoice for something i did not even use. Telkom, i don't want to see any deduction going off my account this month end. I dont owe you anything. I just need you to cancel the contract and i will move on to a better Company.
I'm really dissapointed with Telkom and don't ever wanna see or associate myself with this Company ever. It's almost a month now without my phone number working. I have left an alternative number for them to call me and resolve this issue, but still up to date no has tried to contact me.
You go to different shops looking for their sim card, but guess what, no sim cards. I visited Telkom in Menlyn on Friday, they didnt even have their own Sim cards.
Now i got hold of a sim card after so much struggle, i called the call centre to do a swim swap, i have now being referred to a store. Why is everything so difficult with Telkom?
Vodacom does everything quicker and one is abale to do a simple mere swim swap telephonically.
The worst part is Telkom only have few stores, you have to run around before you find a Telkom store.
I have completed a cancellation of contract form 2/3 weeks back, i still haven't received a confirmation of cancellation, instead i received an invoice for something i did not even use. Telkom, i don't want to see any deduction going off my account this month end. I dont owe you anything. I just need you to cancel the contract and i will move on to a better Company.