Unhappy customer of Telkom

Our contract end April 2022. After my mom fell sick (contract is in her name) we decided to cancel the contract. After many emails we had no joy from Telkom side. My mom passed away in May 2022 and I have contacted Telkom again with her Id and death certificate, debit order still go thru. Again no joy from Telkom side. Middle May 2022 the harassment starts from the call centre, just to renew contract. I tried to talk to the call centre agent supervisor but nothing and no phone call was returned. I went in store. The lady in store advised me to send another email, which I did. The debit order still go thru. After so many attempts of canceling the contract and stop the debit order (reference numbers available), still no change. In October 2022, I went in store again, thank goodness for the helpful lady behind the counter, another email attempt with no success. They still try taking money from a deceased person's account. December 2022, I received a letter of demand claiming we owe money to Telkom and the line will be blocked. Telkom took money out of the account after receiving the death certificate. January 2023, in store again, still no change, the line is still open and contract still active. Yet another email was send and a call back requested. Martin phoned me and we were cut off, no call returned. Now at the end of January 2023, no communication of refunding the money taking from the account, no cancelation of the contract, still wasting time to stand in store form 1 hour + just to send another email.

BAD BAD BAD SERVICE, NO CLIENT SERVICE AT ALL INCOMPETENCE OF STAFF ESPECIALLY THE CALL CENTER. Very disappointed.

We will never look at Telkom again for any products.