Unhappy customer - horrible service

I have been struggling from the beginning of October to get assistance from telkom. My WiFi was cancelled without my consent no one has called me back since i first called everytime i call i get told someone will call me back. Today's service was so dissapointing their agent refused to help and rather had it sound like i'm a stupid. Abigail Motseo is the worst customer service consultant i have ever dealt with. I asked for a manager or supervisor she told me she cannot transfer my call and can only send a email and that i must just wait for the call back. I have opted to stop my debit order as i will not be paying a cancellation fee for something i did not request a cancellation for as i am now told i need to sign up for a new contract how is this even possible. Highly irritated and disappointed in this service.