Unhappy Customer

Horrible experience I am having with telkom now that my cellphone contract has come to an end. If this is your way of keeping customers, IT IS BAD.

A payment was DELAYED in November 2025, and I can boldly say I am not a bad payer. My account was transferred to Debt collectors and I kept on getting calls and messages from them even after I paid. At one point I even merged a call with the Debt collectors to Telkom so they can hear themselves when I talk to the consultants that my account is actually up to date. What puzzled me was also being advised to pay double. I sent proof of payments and my statements and it was advised my query is escalated thereafter my sim would be activated. But only to be blocked again the next month. I am telling you till this day I am told I am in debt and the Telkom service consultants send me back and forth, others lie and say no the sent an email to the debt collectors. It has just been a headache and horrible experience with telkom.

My account is said to be in Debt now because Debt Collectors reduced amount to bill as apparently they tried to bill 5 times which is utter lies. Nontethelelo Mthembu tells me this and when I say but i can send proof that there was always enough money in the account, she doesnt want to hear that. She would rather give me debt collectors nr whom by another consultant i was told there is no nr. The collectors themselves said to remove my account Telkom has to communicate with them. I am not getting any help!!!!!!!!!!!!!!!! I have asked for a ref for the call. There is no ref. How? I asked for an escalation, there is noone to escalate to. Imagine my experience. Others even drop the call after putting me on hold for long.