UNHAPPY CUSTOMER!

Two weeks ago we made an online application for ADSL uncapped wifi of R605pm, we were called by a Telkom representative who advised we do qualify and we proceeded with the application. On the I was advised to make a R700 deposit to continue with my installation. I proceeded to make the R700 payment on the 18/08/2019, on the 20/08/2019 I called the Telkom call center to make an appointment for a technician to install my line and I was told they have an available appointment on the 22/08/2019 which is an all day appointment and I accepted it.

Today the 2/08/2019 I received a call from the technician who told me he will not be able to install the line in my area due to cable theft and whatever else. I find this very upsetting because when I check for coverage for my area it says I have coverage and why was this not explained to me when I made the application and before I made the payment? I called the call center again and their staff is not helpful at all and totally ignoring what I am asking them. This is Telkom's job to notify a client beforehand and it is their job to do all the necessary checks and fix whatever the problem is it is not that of the client!

This is very bad service and I would like to have this resolved ASAP as their staff is not helpful at all!! I would like for my ADSL wifi to be installed as that is what I have paid for.