Unhappy customer - bill dispute!!

I have a contract with telkom for almost 2 years, I'm actually supposed to upgrade my contract this year but no longer have confidence in telkom for the bad experience I've had ever since I started paying my contract. I had been ****** my first phone at gunpoint and went to report this at the police station and called telkom to blacklist the handset which they did, i therefore had a replacement cellphone in the same week as i had insured it. A month later my second phone had been pick pocketed on my way back from work and followed the same process to claim a replacement device which was to be delivered at my work place. A few weeks later I had attempted to order a modem online with no success and later recieved a call from telkom to initiate a telephonic application. Telkom delivered the first modem at my work address and sent another duplicate modem to my surprise of which I could not return back after 7 days of receipt due to my shift work the time. My first bill comprised of a high bill due to pro rata and advanced payment and this was explained to my understanding, debit order went off and was happy. A month later I had been traveling and got ****** a day before my flight back to cape town of which was reported at the Greenacres telkom branch where I was advised to contact Finrite administrators, I paid the excess fee that was advised to pay the time and logged a claim. Finrite was dragging as had to make follow up upon follow up to my claim, the matter just escalated to a point where I visited our telkom store in Pinelands where I had been advised to wait until January once everyone is back from holiday. In the meantime Telkom has been billing me ridiculous amounts of money and a early upgrade device obligation fee which was not explained to me in the store. I called Telkom during this time to merge my bill as I had been paying only one line, to my surprise I had four accounts with Telkom. It's been very frustrating being without a phone from November until January and i rely completely on my main number for important calls, I have also disputed to make payment towards my account as I had not been using my phone this period. Eventually my new phone was delivered mid January 2020 and I had already logged a query to merge my bill and statements, I spoke to a lovely agent who advised me that they have merged my bill and apologizes for the inconvenience caused, she also indicated that Telkom had only done the bill adjustment after the merge had taken effect which was after my Jan statement invoice. Telkom only credited half of my bill back in the ranch after so much grief they have caused me. My account has been suspended now and I have pleaded several times with your company to make payment arrangements even before the lockdown!!!! I refuse to pay this ridiculous bill of R5,635.55 as this is just a humiliation when I've also been generous for you to mediate with me. Telkom knew that I won't be happy with the credit adjustment they made on my bill, I've lost out on alot of money over the period without a handset, the high telephone bill calling your 3rd party insurance co, the misinformation I received both in store and your call center is pathetic.

Also see -totally-unacceptable-customer-right-abuse-***