Unhappy customer

I am very angry with this network provider. I’ve published a complaint before and it seems things just keep getting worse, I bought a Monice for R65 and it’s not working and it expires today, a month ago my dad bought a Monice for R100, we have lost so much money, they have ****** us and are *****s, I’ve taken a decision to leave the network provider because they have not even come forward to express an apology of any sort for all the stress and frustration and loss of money I’ve went through, This company is so big to be messing around with people. I am very disappointed and appalled. I did not picture such a huge company to work like a start up which is unsure of their work. They can’t be reached on a call and the app they keep saying you must download has done nothing but just keep showing you data you can’t even use. I despise that I moved from my previous network provider to Telkom because it has not treated me well