Unhappy customer

I received my monthly statement and my bill was up with almost R300. I make contact with telkom on the 5/0724 with different consultant. They told me that i subscribed to WAP..... I told them that I have no clue of what is that about so I want to cancel it. I was told to us *179#. I use it but it says "there is no subscription". I phoned them back and they said I must do the say thing. They tell me the same thing even though I told them it's not working on my side. I asked them to unsubsidized me on their side but they say they can't. If they can't help me with this, who will. I must just look at jy R300 goes off because they can't assist a customer