Unhappy customer

Good day trust you are well

I am very unhappy with the service I got at telkom I have been phoning around going from store to store but no help

I have been a telkom customer for years

I took out a contract in January again because I lost my other divice. Right taking the ph home charging it when it went flat. The next morning the divice was completely dead again. I changed it full and a few hours later the same thing. I took the divice to the store and they told me to use it cos the battery is trying to pick up how often I use the divice. Right I took it and the 5th day I went back to the store cos it was giving the same problem still then the Huawei guy put a few apps and stuff of on the ph and told me to use the ph and see over the next few days. The Monday I took the divice back to the store and the same thing was said. So I asked why don't you guys just replace the divice I was told that to use it and if the problem consists to being it back. I have been going up and down to the store which is very frustrating cos I got no help at all. Week 3 they tell me to take the divice to Huawei in canal which I did just to get there a 45min drive from my home and was told they can't do anything the store had to send the divice and not tell a customer to bring in the divice. Frustrating. I went back to the store in Mitchells Plain and asked to speak to the manager cos now I have had it. Just to get there and the manager was very rude and unhelpful. She said she will book the divice in for repairs and I asked her why cos it's not my fault they had to replace the divice long ago. So a MOnth and a half later I still haven't received my pH back and got an sms saying they are waiting on a part to fix the divice. I am paying r450 for something I didn't even use. And for something I don't even have in my possession. I am very unhappy and frustrated and will take this matter further. I received the divice back yesterday but its still doing the same thing and freezing now. I tried calling the store whole morning but no answer as I am not home to take the divice in to the store today

Kindly advise